IN CASE OF EMERGENCY, CALL 911.
The mission of Jefferson County Emergency Medical Service is to provide quality pre-hospital emergency medical care, treatment, and transportation utilizing a caring and compassionate approach to those whom we serve.
Jefferson County EMS is the sole provider of ambulance and paramedic service to all residents and visitors to Jefferson County, 24 hours a day. There are 12 ALS ambulances in our fleet with 8 of them staffed during peak hours. The department includes 49 full-time paramedics, 20 part-time staff, 3 EMS supervisors, 1 training manager, 1 office manager, 2 billing specialists, 8 Medical Death Inspectors, and the Director. There are four stations—New Market, Dandridge, White Pine, and Chestnut Hill. The department responds to all emergencies and also provides Non-emergent transports for convalescents to the doctor or hospital.
We strive to treat and interact with all people as we would like all people to treat and interact with us as individuals. Our primary goal is to provide the most enhanced medical care available utilizing the latest technology and the most advanced treatments and procedures. This is so we can provide the highest standard of care possible. We further endeavor to create a work environment which encourages the free exchange of ideas while fostering learning and challenging each of our employees to achieve the highest possible standard of care for their patients. We operate as a family of providers where our strengths and weaknesses are no less or no greater than any single provider.
The Jefferson County EMS and EMA are HIPPA Compliant.
Brad Phillips currently serves as the Emergency Medical Services Director.
Important Links
- American Red Cross
- Center for Disease Control and Prevention (CDC)
- Citizen Corps
- Disaster Preparedness
- Emergency Management Association of Tennessee
- Environmental Protection Agency (EPA)
- Federal Emergency Management Agency (FEMA)
- TN EMS Region 2
- Hazard Mitigation Plan
- Tennessee Emergency Management Agency (TEMA)
- Tennessee Emergency Management Services
Brad Phillips, Director of Emergency Medical Services
EMS Partner Agencies + Services
Jefferson County
Emergency Management Agency (JCEMA)
Jefferson County Emergency Management Agency assists community efforts to mitigate, prepare for, respond to, and recover from emergencies and disasters whether natural or man-made. We developed and maintain the Jefferson County Basic Emergency Operations Plan to ensure a coordinated response and we are responsible for requesting additional resources from other county and state partners when necessary. JCEMA is also the reporting agency for damage assessments following natural disasters such as storms, flooding, and earthquakes.
Homeland Security
Jefferson County Emergency Management Agency is the primary point of contact for the District 2 Homeland Security and is responsible for requests and allocations of grant funds for emergency services response to an emergency event or attacks that may involve chemical, biological, nuclear, or explosive materials. We are also responsible for assisting in planning for such events and providing threat assessments.
Disaster Relief Services
It is part of the mission of the Jefferson County Emergency Management Agency to assist the community in efforts to mitigate, prepare for, respond to, and recover from emergencies and disasters, whether natural or man-made, that affect the citizens and visitors of Jefferson County.
Training and Education
Jefferson County EMS is an approved Training Center for the American Heart Association where we provide CPR, Heart Saver First Aid, BLS provider, ACLS, and PALS courses for both community and health care providers. We also have instructors certified to teach PHTLS, ITLS, Stop the Bleed, and many other courses.
Frequently Asked Questions
What are the ambulance & paramedic services in Jefferson County?
Jefferson County EMS provides ambulance and paramedic service to all residents, 24 hours a day. There are 10 ambulances, seven of them manned at any given time. The department includes 41 full-time paramedics and three office workers. There are four stations—New Market, Dandridge, White Pine, and Chestnut Hill. The department responds to all emergencies and also transports senior citizens and convalescents to the doctor or hospital.
How do I schedule a nonemergency transport?
The number for nonemergency related services is 865-471-9001 during office hours or 865-475-6855 after hours.
Will my health or auto insurance cover my ambulance transport?
In most cases, your insurance will pay all or a portion of your transport. Please refer to your individual policy for clarification. Our office staff will be glad to assist with any specific questions.
How do I pay my ambulance bill?
Pay in person or by mail with check or money order to:
Jefferson County EMS
581 W Old AJ Hwy
New Market, TN 37820
OR pay by credit card in person or via phone 865-471-9001.
Can I set up a payment plan?
Yes, our billing staff will be happy to assist you in setting up an appropriate monthly payment plan.
Do you provide CPR & Emergency Medical Care Training?
Jefferson County EMS is an approved Training Center for the American Heart Association where we provide CPR, Heart Saver First Aid, BLS provider, ACLS, and PALS courses for both community and health care providers. We also have instructors certified to teach PHTLS, ITLS, Stop the Bleed, and many other courses. Learn more on our EMS training website.
Do you provide disaster planning & Homeland Security?
The department oversees the county’s disaster planning and homeland security emergency readiness.
581 W Old Andrew Johnson Hwy, Jefferson City, TN 37760
Monday - Friday 8 AM - 4 PM
Office Hours