Veterans Affairs

The Jefferson County Veterans Service Office provides assistance to veterans and their families in all matters.

The mission of the Jefferson County Veterans Service Office is to provide Veterans, widows and their dependents  counseling and assistance in filing for Disability Compensation, Pension, Death benefits, Education, Vocational Rehabilitation, Medical and Dental Treatment, Insurance and home loan benefits through the Department of Veterans Affairs Regional office located in Nashville, TN.

We assist in obtaining DD-214, Record of Separation or Discharge, copies of medical records while in the military, acquire replacement medals and provide information on a large variety of topics including but not limited to Agent Orange, Ionized Radiation, PTSD, Veterans Tax Relief and any individual specialty requests.

Matt Underwood is the Jefferson County Veterans Service Officer.  Matt servered for over four years in the Army.  Twenty-seven months of those four years he was deployed in Afghanistan.  Matt is from Jefferson County and is a 2001 graduate from Jefferson County High School.  He is currently enrolled at Tusculum College, and is working on his Bachelor's Degree in Business Administration.  He is married to Jessi Underwood, who is a school teacher at Maury Middle School.  He may be contacted via e-mail at

The Jefferson County Veterans Service Officer makes out of office visits to assist veterans and their families in all matters.  He works with the Federal and State Service Officers, Service Organizations and County Service Organizations in support of Veterans matters.  A quarterly report is submitted to the Jefferson County Commission for all transactions performed in the office.

Currently there are hundreds of veterans in Jefferson County with many of them and their dependants being served by the County Veterans Service Officer.  VA expenditures for benefits in Jefferson County during the period of July 2006-June 2007 was over $2 million as reported by the Tennessee Department of Veterans Affairs Commissioner in Nashville (figures are derived from information supplied by the US Department of Veterans Affairs).


Eligibility for most VA benefits is based on discharge from Active military service under other the dishonorable conditions for a minimum period specified by law.  Active service generally means fulltime service as a member of the Army, Navy, Air Force, Marine Corps, Coast Guard or as a commissioned officer of the Public Health Service, the Environmental Services Administration or the National Oceanic and Atmospheric Administration.  Completion of at least 6 years of Honorable service in the Selected Reserves (including National Guard) also provides for home-loan benefits for those not otherwise eligible.

Wartime Service

Certain VA Benefits and medical care require wartime service.  As specified by law, VA recognizes the following wartime periods:

  • World War I: April 6, 1916 - November 11, 1918; for veterans who served in Ken Russia: April 6, 1917-April1, 1920, extended through July 1, 1921, for veterans who had at least one day of service between April 6, 1917 and November 11, 1918.
  • World War II: December 7, 1941-December 31, 1946
  • Korean War: June 27, 1950 - January 31, 1955
  • Era: August 5, 1964-May 7, 1975 (For those in-country February 28, 1961-May 7, 1975)
  • Persian Gulf : August 2, 1990 - date to be set by Congress and Presidential proclamation or concurrent resolution.

Important Documents to keep

Important papers and copies of public documents that you should save and protect for your future use are:

  • DD-214, Report of Transfer or Discharge                                               
  • Certificate of Discharge
  • Certificate of Service-any papers associated with Active Duty, such as orders to and from active duty, vouchers, warrants, commissions, diplomas, citations, etc.                                                         
  • Social Security Information
  • Family Records, such as marriage license, birth certificates, death certificates, divorce decree, guardianship or custody evidence, adoption papers, and any other permanent records. 

Important Telephone Numbers

  • Tennessee Department of Veterans Affairs- Nashville (615) 695-6385 or Toll Free 1-800-827-1000
  • VA Medical Center- Mountain Home, TN (423) 926-1171
  • VA Medical Center - Murfreesboro, TN  (615) 893-1360
  • VA Medical Center - Nashville, TN  (615) 327-4751
  • VA Outpatient Clinic - Knoxville, TN (865) 545-4592
  • Vet Center- Knoxville, TN (865) 545-4680
  • Vet Center - Johnson City, TN (423) 928-8387
  • Tennessee State Veterans Home - Knoxville (865) 862-8100


The Veterans Service Office is located on the back side of the health department on Industrial Park Road in Dandridge TN.  The address is:

931 Industrial Park Road
Dandridge, TN 37725

Phone: 865-397-7824
Fax: 865-397-9832

The office hours are Monday through Friday, 8:00 a.m. until 4:00 p.m.